Shipping & Deliveries
via Australia Post Express & StarTrack
Standard Shipping – AUD $10 – Orders $0 - $149.99
Standard Shipping – AUD $0 – Orders $149.99+
Express Shipping – AUD $15
We endeavour to dispatch your order on the same or next business day. For most destinations, you will receive your order within 2-5 business days from when you've placed your order. Some remote destinations may take a little longer.
via DHL Express
Express shipping to New Zealand - AUD $15
We endeavour to dispatch your order on the same or next business day. For most destinations, you will receive your order within 3-5 business days from when you've placed your order. Some remote destinations may take a little longer.
ALL OTHER COUNTRIES
Express shipping to International Destinations - AUD $20
Free Express Shipping – on orders of AUD $200 or more. Please note your order total must reach AUD $200 or more after any discounts have been applied.
We endeavour to dispatch your order on the same or next business day. For most destinations, you will receive your order within 3-7 business days from when you've placed your order. Some remote destinations may take a little longer. Local customs regulations and process may effect the final delivery timing.
All International deliveries must be signed for.
Customers from China can place an order up to 1000 Chinese Yuan Renminbi (approximately $200 AUD depending on the exchange rate at the time) due to importing regulations.
Italian import is restricted to two products only and no more than a quantity of two of each product.
Customers require an exemption from their local Pharmacy Department when purchasing skincare for personal use.
Vietnam orders must be below 2.000.000 VND (approximately $125 AUD depending on the exchange rate at the time) due to importing regulations.
We regret that we are unable to ship to the following countries / territories
Due to customs regulations and circumstances beyond our control we are currently having difficulties with the shipment of product to the following areas and are therefore unable to ship orders to these countries / territories:
Licences or Permits
The following countries customs departments require specific licences, permits or documentation to import cosmetic products
Please contact your local authorities for more information.
INTERNATIONAL DUTIES & TAXES
Our retail prices and shipping charges exclude any local customs duties or taxes/VAT. Customs duties and taxes are additional fees charged by local authorities and vary country to country. The additional fees are the responsibility of the customer. Botaniceuticals encourages customers to source this information prior to purchase. Unfortunately, Botaniceuticals is unable to provide information relating to the cost of unexpected taxes or duties as these charges vary and are beyond our control.
TRACKING YOUR ORDER
Upon dispatch of your order, a consignment note number will be emailed to you for ease of reference.
You may track the progress of your shipment at any time, via the designated shipping companies’ website tracking facilities.
International Orders will be charged in Australian Dollars (AUD) as per your order confirmation. The final transaction charge to your account may vary slightly due to moment-by-moment exchange rate fluctuations.
A customs declaration must accompany all international shipments. We are required to state the value of the goods to customs. This will be as per the order value in AUD. We are unable to mark any order as a 'gift' as we are a retail company.
LIABILITY OF BOTANICEUTICALS
Please check all your order details carefully before processing your order. Botaniceuticals will not take responsibility for any product lost or stolen that is addressed incorrectly due to incorrect information entered on your order form.
Need to get in touch with us?